Remote technical support: fast diagnostics via Secomea Solutions

Imagine a processing or packaging line unexpectedly stopping right in the middle of a production run. In the traditional service model, a breakdown means waiting for a technician to physically arrive on-site, costing hours or even days of lost production, extra travel expenses, and major delays in order fulfilment.

To eliminate these risks and guarantee operational continuity for our customers, Rinapack has integrated Secomea Remote Access technology. This solution allows our engineers to securely connect to your equipment from anywhere in the world, providing real-time diagnostics, reconfiguration, and technical support.

What is secomea and how does remote access work?

Secomea is a global leader in industrial cyber security andIoT connectivity for Operational Technology (OT) environments. Unlike traditional IT solutions (such as standard VPNs or generic remote desktop software), Secomea is engineered specifically for industrial automation, PLCs, HMI systems, and complex packaging lines.

The system utilizes dedicated hardware modules (SiteManager) installed on the line alongside secure access servers (GateManager). Connections are established through a highly secure encrypted tunnel, giving service technicians instant access without compromising your factory's internal IT network.

Key benefits of Rinapack’s remote access service

1. Minimal response time and drastic downtime reduction

More than 70% of operational errors or software issues canbe identified and resolved remotely. By immediately connecting to the machine's PLC or HMI interface, the Rinapack technical team can fix configuration errors within minutes of notification.

2. Reduced maintenance and intervention costs

Eliminating unnecessary technician travel translates directly into substantial time and cost savings. On-site visits are reserved exclusively for situations that require mechanical component replacement.

3. Industrial-grade cybersecurity (NIS2 & IEC 62443 Standards)

Data security is paramount. The Secomea solution complies with the strictest global security standards (IEC 62443, the NIS2 Directive, and the Cyber Resilience Act). Connections are made strictly on demand, requiring full visibility and approval from your local operators, with allworking sessions recorded in audit logs.

4. Continuous optimization and seamless software updates

Beyond troubleshooting, the secure connection allows ourteam to fine-tune operational parameters, optimize packaging recipes, and deploy firmware patches without interrupting your production schedule.

Driving operational efficiency with digital technical support

Investing in a modern processing line or a high-performance packaging machine should be backed by equal service support. Our Secomea-powered remote assistance turns maintenance from a slow, reactive process into a fast, proactive, and efficient advantage.